Our Policy

YOU WILL GET A ONE YEAR WARRANTY CARD WITH PRODUCT PURCHASE AND AN EXTENDED 2-YEAR WARRANTY IF YOU REGISTER YOUR PRODUCT ONLINE. Total Combined Warranty 3-YEARS.

QCUSA INC. and USBGear (TM) Brings you this great Innovation at a very very low and affordable price... Yet with Brand Name Like USBGear we did NOT sacrifice any Quality and believe in our product so much we give a 30-Day NO QUESTIONS ASKED RETURN POLICY and a THREE-YEAR Product Warranty!

QCUSA/CoolGear Makes Every Attempt to ship orders for items in-stock, same day, providing order is placed before 1:00 P.M. E.S.T(M-F) and Your Credit Card is Valid. We DO NOT SHIP TO APO/FPO (as we do not ship via USPS)i, INTERNATIONALLY (at this time), or NON-Continental U.S. States.

QCUSA INC.
Quality Cables USA Inc./USBSwitch.com
5120 110th Ave N, Building B
Clearwater Florida 33762 USA

WE USE UPS AND FEDEX Price and Service Option Will be calculated REAL-Time Based on Weight,Service Type and Destination ZIP Code You Will Have a Choice of Services On our Check-Out Page.

PLEASE NOTE: WE DO NOT CHARGE EXTRA FOR HANDLING, PRICE CALCULATED WILL INCLUDE SIGNATURE REQUEST AND TRACKING AS WELL AS INSURANCE!

To return a product, a Return Merchandise Authorization (RMA) number must be requested from QCUSA Inc./CoolGear within 15-days of the date the product was shipped to you. After 15-days, all product returns must be handled directly by the manufacturer or warranty provider. All RMA numbers are valid for 10 days from the date issued.

All products must be returned in like-new condition, including original packaging and all documentation and accessories. CoolGear will not accept items that have been physically damaged or misused.(any missing items from a return will have a minimum of 25% re-stocking fee applied) We DO NOT offer cross ship services. ALL RETURNS ARE TESTED UPON ARRIVAL! Return shipping fees are the responsibility of the customer. Shipping fees are not refundable Items that have not been used but are sent back for credit may still have a restocking fee as it requires extra labor.

***PLEASE UNDERSTAND: WE SELL ONLY QUALITY TESTED PRODUCTS. 99% of our Customers DO NOT Require Technical Support. (**incompatibility of products DOES NOT constitute a DEFECTIVE Status) If However Your System Is not Compatible with our products, we do offer Tech Support E-Mail! All Technical Support MUST BE INITIATED VIA E-MAIL or our ON-LINE FORM.

There's no obligation to purchase our products, but you will find that most of our competitors are generally Higher Priced and a Lower Quality. You decide!